RoyalGame Privacy Policy
Last updated: April 14, 2026
At RoyalGame, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to process deposits, withdrawals, and comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and CCTV footage where applicable, as required by Australian gambling laws.[1][2] Sensitive information may be collected only where permitted or required by law.
How We Use Your Information
Your information is used for account creation, identity verification, age confirmation, and managing gaming services in compliance with Australian regulations.[2][4] We process data to handle payments, prevent fraud, ensure platform security, and meet responsible gambling and AML requirements.[3][4] It also supports personalized gaming experiences, customer support, marketing communications (with consent), and regulatory reporting to bodies like the Australian Transaction Reports and Analysis Centre (AUSTRAC).[2][3] All uses align with the purposes for which the information was collected under the APPs.[5]
Information Sharing
We disclose personal information only as required by Australian law, such as to regulatory authorities, law enforcement, or the casino regulator for compliance with the Casino Control Act and AML obligations.[1][3] Sharing occurs with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the APPs.[1][4] We do not sell your information to third parties.
Data Security
We maintain the security of your personal information through encryption, secure servers, and access controls to protect against unauthorised access, misuse, or disclosure.[1][2] Employees and service providers are required to uphold confidentiality and comply with Australian privacy standards.[1][5] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML rules, after which it is securely disposed.[4] We regularly review and update security measures to address risks.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information held by us, typically within 30 days of request.[1][5] You may request details of how your information is processed, restrict certain uses, or withdraw consent for non-essential processing like marketing.[2][5] For complaints about privacy breaches, contact us first; if unresolved, you can lodge with the Office of the Australian Information Commissioner (OAIC).[2] Anonymity or pseudonyms are used where practicable.
Cookies and Tracking
We use cookies and similar technologies to collect technical data like IP addresses and browser types for site functionality, analytics, and security.[2][6] These enable personalized experiences and fraud prevention while complying with Australian privacy laws. You can manage cookie preferences through browser settings.
Contact Us
For privacy concerns, access requests, or complaints, contact our Privacy Officer. We aim to respond promptly.
[email protected]